Insurance Information

In addition to private and employer-based insurance plans, Federal health insurance marketplace plans, as well as traditional Medicare and Medicare Advantage plans, Emory Patient Portal accepts most major insurance plans. If Emory Healthcare has a contract with a third party or insurance carrier, it will submit a claim on your behalf. It is the patient’s responsibility to pay any fees not covered by the insurance carrier or third parties.


The patient will receive a physician statement and a hospital statement for the difference between the amount their insurance company indicates is their responsibility and the amount of the deposit paid prior to service. Payment due is expected within 30 days of receipt of the statement. The patient should contact 404-778-7318 for physician statements and 404-686-7041 for hospital statements if they are unable to pay in full.

Insurance Terms You Should Know : 

Monthly premium: The amount you pay per month to maintain your health insurance coverage.

Health Insurance Network: The doctors, hospitals, and suppliers that your health insurer has contracted with to provide health care services to its members. To confirm that Emory is part of your insurance network, please contact your insurance company before scheduling.

Charges: Amounts billed to insurance companies and/or patients for services rendered.

Co-payment: An amount you pay for your share of a medical service or item, typically for a doctor’s visit.

Deductible: The amount you have to pay for covered healthcare services before you begin to be reimbursed.

Maximum Out-Of-Pocket Spending: The maximum amount you’ll have to pay for covered services in a plan year. Once you have spent this amount on deductibles, co-payments, and coinsurance, your health plan will pay 100% of the covered benefits.

The Emory Patient Portal allows one to manage their healthcare online, which is worth signing up for. With an electronic medical record, doctors and healthcare professionals are able to communicate online. You can receive SMS messages, emails, and phone calls reminding you of appointments.